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From Engagement to Action: Bringing About Positive Change in Social Housing

For safety, satisfaction, and with reduced resources to deploy to the services that matter most, the housing sector needs to turn resident engagement into actionable insight, for the good of our communities.

Shining a light on student accommodation

Student accommodation hit the headlines several times over in 2019 for many reasons, including the spiralling costs students are paying to live away at university, buildings not being completed in time for the start of the academic year.

Improving financial wellbeing: MaPS’ launch 10 year strategy

The Money & Pensions’ Service ten-year plan to improve the nation’s Financial Wellbeing and it has received a positive reception across the sector.

In a world of increased brand awareness, but in a sector of limited choice – does reputation really matter in social housing?

The heart of the matter: measuring your Customer Trust Score

A recent study suggests trust in government bodies and authorities has flatlined. In this blog, we examine why trust matters in social housing, and why increasing numbers of registered providers are measuring Customer Trust as a key metric.

Realising the value of volunteering

When we were exploring volunteering opportunities a partnership with Future Frontiers helping young people choose their future careers was a natural choice.

Scottish Employer Perspectives Survey: 2019

Results from a high-profile, large-scale survey of employers in Scotland, conducted by IFF Research, are now published.

Solving Research & Policy Problems Creatively

Adaptability, timelords and raising activity levels in an increasingly sedentary population aren’t usually topics you’d associate with one another. However, they were the themes of three presentations given at our recent event

What matters most: eliminating effort within social housing

Everyone’s been there. You contact a company, only to be put on hold – despite being told that your call is important. Or you’re left waiting all day for a package that arrives the following morning.

Why we need to be talking more about financial wellbeing

With 9M people in the UK currently in debt, and 5M having less than £100 in savings its evident that financial wellbeing should be something we’re talking about.

How to undertake a complaints process review in social housing

Recently, we were asked a killer question about undertaking a complaints process review with a view to mapping the customer journey. It’s something we’re being asked to do more frequently with clients, and it’s always really interesting.

Harnessing data to improve graduate outcomes: Working Futures

The final in our series of graduate outcome blogs to support universities’ awareness, understanding and use of labour market data looks at the ‘Working Futures’ series.

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