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Evaluating processes and impact in social housing

When it comes to new initiatives, like those affecting our communities and neighbourhoods, we need to understand the impact of the changes we are putting into place.

Coronavirus in social housing: sharing solutions

Our research in partnership with CASS, operated by Pay.UK, found that millions of overdraft users are currently sticking with their current account providers, due to misconceptions around switching current account when using an overdraft.

Half of UK businesses very concerned about the impact of Coronavirus

As the UK battles with the outbreak of Covid-19, more than half of businesses (52%) are very concerned about the impact it will have on them, a recent survey by IFF Research has revealed.

Large scale apprenticeship evaluation research for DfE recently published

Reports from two large-scale, high profile IFF research projects into apprenticeships in England have just been published by the Department for Education.

Listening widely: Engaging with geographically dispersed residents

Engaging with customers across a wide geographical area can be difficult for housing providers, and presents its own unique set of challenges.

Adjusting to a new normal: protecting your wellbeing

Following the government’s announcement last night that tighter restrictions are coming into play, life as we know it has and will continue to change. Staying in is the new going out, and Zoom parties are now all the rage.

How can social housing providers tackle stigma?

Social housing stigma isn’t new. Since the term ‘social housing’ was coined in the ‘90s, there have been negative connotations attributed to people living in social housing.

From Engagement to Action: Bringing About Positive Change in Social Housing

For safety, satisfaction, and with reduced resources to deploy to the services that matter most, the housing sector needs to turn resident engagement into actionable insight, for the good of our communities.

Shining a light on student accommodation

Student accommodation hit the headlines several times over in 2019 for many reasons, including the spiralling costs students are paying to live away at university, buildings not being completed in time for the start of the academic year.

Improving financial wellbeing: MaPS’ launch 10 year strategy

The Money & Pensions’ Service ten-year plan to improve the nation’s Financial Wellbeing and it has received a positive reception across the sector.

In a world of increased brand awareness, but in a sector of limited choice – does reputation really matter in social housing?

The heart of the matter: measuring your Customer Trust Score

A recent study suggests trust in government bodies and authorities has flatlined. In this blog, we examine why trust matters in social housing, and why increasing numbers of registered providers are measuring Customer Trust as a key metric.

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