The Social Housing White Paper is here, and we have spent the past month coming to grips with what’s new, what’s changing, what’s staying the same, and what’s missing entirely.
The Social Housing White Paper: Next Steps for Landlords
After an extended wait, the social housing white paper was finally published on 17 November, although it didn’t quite get the fanfare arrival many in social housing were expecting.
How is customer experience (CX) changing in social housing?
Customer experience (CX) strategies are designed to take into account more than just the mechanical process of delivering services to customers. They should consider how each interaction works best for customers.
Getting started with your CX strategy in social housing
With increasing frequency, organisations are focusing on ways to tailor and improve individualised customer experiences. Sometimes, this takes the shape of new KPIs.
How to create great customer experiences in social housing
In recent months, we’ve helped several of our social housing partners improve the experience they provide to their residents, through the co-development of customer experience (CX) strategies with their customers.
We’re delighted that the results from the Employer Skills Survey (ESS) 2019 have just been published. This is a flagship government survey, investigating the extent, nature and impact of employer skill needs.
We’re delighted that the results from the Employer Skills Survey (ESS) 2019 have just been published. This is a flagship government survey, investigating the extent, nature and impact of employer skill needs.
