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Getting started with your CX strategy in social housing

With increasing frequency, organisations are focusing on ways to tailor and improve individualised customer experiences. Sometimes, this takes the shape of new KPIs.
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How to create great customer experiences in social housing

In recent months, we’ve helped several of our social housing partners improve the experience they provide to their residents, through the co-development of customer experience (CX) strategies with their customers.
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Landlords are learning lessons from the Covid-19 lockdowns

The past few months have really heightened the importance of our living arrangements, both in terms of our home and wider neighbourhood.
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Employer Skills Survey (ESS) results published

We’re delighted that the results from the Employer Skills Survey (ESS) 2019 have just been published. This is a flagship government survey, investigating the extent, nature and impact of employer skill needs.
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Employer Skills Survey (ESS) results published

We’re delighted that the results from the Employer Skills Survey (ESS) 2019 have just been published. This is a flagship government survey, investigating the extent, nature and impact of employer skill needs.
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The business case for baselining your STAR survey

Understanding customer satisfaction and perception has never been more important within the social housing sector.
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IFF Research celebrates winning MRS Operational Excellence award

Lets face it – 2020 hasn’t exactly been a vintage year. It’s been a bit of a slog, with plenty of twists and turns, which is what made last week’s news that bit more special.
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Deliver research in-house or outsource? Weighing up the pros and cons

Everything in life (and business) has trade-offs. There are pros and cons to any choice, and the decision to deliver your customer feedback programme in-house is no exception.
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Apprenticeship Employer Incentive Scheme research published

A research study assessing the impact of the Apprenticeship Employer Incentive Scheme on supporting businesses to create apprenticeships for 16 – 19 year olds has recently been published by Welsh Government, showing generally positive findings.
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Job Retention Bonus unlikely to be a factor in retaining jobs, say UK businesses

The government’s drive to kick start our flagging economy is evident, from Rishi Sunak’s July initiatives to a shift in messaging from ‘stay at home if you can’ to ‘go back to work if you can.’
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DfE’s 5-year Child and Family Social Worker study Wave 2 results published

IFF are delighted to announce that the Wave 2 findings report for the DfE’s Longitudinal Study of Child and Family Social Workers has now been published.
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Social housing white paper: Likely implications of the pandemic

We have all experienced so much change over the last four months, we’ve seen and proven that we can adapt at pace to function in a very different world.
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