Introduction

As you’re likely aware, the Telephone Interviewing team has been experiencing a handful of tech issues the past few weeks that have impacted our ability to carry out shifts. As we work to optimise our systems, it’s crucial to assess the impact of each change and track our progress in resolving ongoing issues.

After each answered call, please rate the call signal quality using the scale below. Your input is essential to help us quantify improvements and identify areas where additional adjustments may be needed.

We also provide some troubleshooting tips further down the page which might help you to mitigate some of your tech issues.

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Troubleshooting tips

For anyone dealing with any of those annoying audio issues, please follow the below guidance which may help you to troubleshoot your issues.

1. Prepare your system

Since AVD runs on your machine, it’s important to have it at peak performance before starting your shift. Ensure your sound settings are set to prioritise the apps you do wish to use and not auto-switch to apps you don’t want it to be using. For example, if you have Spotify running in the background your headset may auto prioritise this over the actual call you are on.

2. Close non-work apps

Avoid having non-work-related apps open, like web browsers, streaming services (Netflix, YouTube, etc.), music players, or communication platforms like Zoom or Teams. These can interfere with your system’s audio-visual resources.

3. Use the correct headset

Make sure you have the correct USB headset connected. Bluetooth headphones aren’t accepted.

4. Work on a separate profile

Use a dedicated work profile on your machine to reduce system interference.

5. Save your work frequently

If you’re using programs like Word or Excel, save and close your work. If you need to restart your machine, you don’t want to lose anything!

If you require any further technical support you can reach your Team Leader on Webex or alternatively email them on teamleaders@iffresearch.com.