Browse our case studies
Perception is reality: Clanmil’s stakeholder insights help inform future strategy
Listening and learning is essential to understanding how a housing provider is perceived within their community, their sector and amongst peers. Clanmil wanted feedback from stakeholders on how they perform in terms of collaboration, communication, innovation and delivering on their business objectives.
Peabody takes a fresh perspective on resident engagement
To kickstart their resident engagement strategy, Peabody commissioned research to challenge commonly held views about what resident engagement entails and discover how language and engaging with residents in a more ‘human’ manner can change the conversation.
Diving deep: How resident insight informs strategies at LiveWest
Determined to understand more about their residents’ lived experiences, LiveWest commissioned a research project, called Slice of Life, inviting respondents to share their views and circumstances around health, employment, and wellbeing.
Flexible Postgraduate taught provision for different markets: considered change in a changing world
The University of Portsmouth (UoP) explored innovative and flexible ways to deliver Postgraduate taught (PGT) courses, through a combination of mapping and evaluation analysis and primary research with prospective students and employers.
Embedding and impact; two and a half years of customer success with Midland Heart
Social Housing provider, Midland Heart, implemented a customer satisfaction programme in 2018 encompassing 10 elements of service provision. This programme was designed to streamline processes around data cleansing, monitoring and management systems to reduce survey fatigue, while improving sampling and the quality of customer feedback.
Using horizon scanning to understand the evolving East London graduate market
University of East London’s needed to assess their portfolio to inform future course development and align the university’s strategic priorities to local employer needs. We helped with horizon scanning, which has been used to create a strategy to make a positive difference to student, graduate and community success.
Supporting the development of an integrated, regional approach to programme evaluation in East Asia
IFF Research has worked collaboratively with the East Asia regional team to develop and implement a regional M&E programme that enables robust, consistent data collection across the region, with the ability to adapt to the unique needs of each country and its programmes.
CMA identify competition concerns within investment consultancy and fiduciary management markets
The CMA found competition problems within both the investment consultancy and the fiduciary management markets. In December 2018, the CMA announced a range of reforms to the investment consultancy and fiduciary management sector to deal with its concerns.
FCA find mistrust of pensions and low annuity rates motivates people to fully withdraw their pension pots
We worked with the FCA to explore why people are fully withdrawing given pension pots, how they are doing it, and if they fully understand alternative options. The findings were one of the strands of evidence used to inform the FCA’s Retirement Outcome Review.
Evaluating the impact of British Council’s creative enterprise and entrepreneurship programme in Central Asia
The British Council wanted to better understand the state of the creative industries in the UK, including models of extracurricular enterprise and entrepreneurship education and an overview of the current higher education and economic landscape in six Central Asian and South Caucasus countries.
Peabody increase their understanding of the lived experience of their residents
Peabody needed insight into the lives of their residents and the challenges they face, to help them communicate more effectively with their residents and to allow them to develop tailored services which focus on residents’ needs.
Impact on the construction sector of proposed new visa restrictions
CITB needed to better understand the profile of the construction workforce, and the views and experiences of a number of audiences, including non-UK workers. Based on the research findings, CITB have pushed for greater simplicity in the proposed visa system.